1. Deposit 50% when order is confirmed.
2. Balance payment + delivery cost when order is ready and you've seen pictures of your jewelry.

Order can be paid by Visa, Master, UnionPay, JCB, AMEX cards or bank transfer.
You will know the final price and all details before order confirmation.

Worldwide shipment from office in Bangkok, Thailand.
We deliver by FedEx, EMS, GRAB and FedEx*.
n case of online training program purchase – the delivery of login and password will be done to your email within 24 hours after purchase.

International shipping may take up to average 5~15 business days to get delivered.
There could be a delay in shipping due to shipping courier or custom issue by countries/areas.

Rates depends on destination and preferred delivery time and will be provided by request.

*let us know if you prefer another shipping company.

You can request for cancellation of an order which is in the statuses as 'Require payment', 'Waiting for Payment'. In case of online training program purchase, cancelation could be done only after your dedicated manager approval and your reason for cancelation is accepted by the company.

(Asia, USA, UK, Western Europe, Central Europe, Eastern Europe) 
These Terms of Sale apply to Western Europe, Central Europe, and Eastern Europe, except Bulgaria, Croatia, Norway, Romania, Slovakia, Switzerland, and Turkey, which are governed by different terms.  
Please read these Terms of Sale carefully before ordering Products online from the Family Art Platform. 
APPLICABILITY
You are reading these Terms of Sale because you are using a Family Art website, digital experience, social media platform, mobile app, wearable technology, or one of our other products or services, all of which are part of Family Art Platform (“Platform”). These Terms of Sale create a legally binding agreement between you and Family Art and its affiliates (which we may refer to as “Family Art,” “we,” “us,” or “our”) regarding orders placed for products available on the Platform. Family Art may revise these Terms of Sale without notice by posting revised Terms of Sale on its Platform. The Terms of Sale posted on the Platform at the time you place your order on the Platform will govern that purchase. Please read these terms carefully and check that the details of your order are complete and accurate before submitting your order. Your use of the Platform is also governed by Family Art Privacy Policy. The Terms of Use are incorporated herein by this reference. 
PLACING ORDERS ON THE PLATFORM 
ELIGIBILITY TO ORDER
To place an order on the Platform, you must be at least 16 years old, or older if that is required under applicable law to enter into an agreement with Family Art, and a be consumer - not a reseller. 
NO PURCHASE FOR RESALE
The Platform is intended solely for Family Art to sell Family Art products direct to end consumers, and therefore purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of Family Art product by someone who resells, or intends to resell, the Family Art product to others (consumers, businesses or any third party). If Family Art believes you are involved in purchase for resale, Family Art reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your account.  
HOW TO ORDER
You need an email address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Platform, which includes designing customized items, adding items to your shopping bag and submitting your order. 
When you submit an order we will send you an email acknowledging receipt of your order. Our acceptance of the order takes place when the Products are shipped to you - we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference. If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.
OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACT
Fulfillment of all orders on the Platform is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:

• the product is not available / in stock;
• your billing information is not correct or not verifiable;
• your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
• you are under 16, or under an older age if an older age is permitted under applicable law to enter into an agreement Family Art;
• you are a reseller;
• there was an error in the price displayed on the Platform; or
• we could not deliver to the address provided by you;
• due to an Event Outside Our Control (see below).

DATA CHECK
When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address and checking for fraud. We run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted.